NANA Regional Corporation Help Desk Technician in Lawton, Oklahoma
Help Desk Technician
RiverTech is a small business serving Department of Defense and federal civilian agencies focused on space and maritime operations, C4IM, and C4ISR. RiverTech is dedicated to providing exceptional performance in strategically critical environments.
Our new Help Desk Technician will provide the following support:
Work under the general supervision of the NEC AMS Fort Sill Site Lead
Provide TIER II support of the Fort Sill mission funded IT Systems
Respond to user requests for technical assistance and trouble tickets using a ticket management system such as BMC Remedy
Provide end-user support for account management, email and file permissions; installs and provides basic support for approved software in a MS Windows network operating environment
Remediate computer systems based on finding through ACAS scans and IAVA's; Applies compliance fixes, patch updates and Group Policy Object (GPO) to ensure systems are safe for the network.
Apply Security Technical Implementation Guides (STIG) to peripheral devices to include scanners and printers.
Minimum two (2) years current experience providing system administration support with elevated permissions
High School Diploma required; Bachelors’ Degree in Information Technology field preferred
Active Secret clearance
Experience with user requests for technical assistance and trouble tickets using a ticket management system such as BMC Remedy
Experience remediating computer system; for example based on findings through ACAS scan and IAVA's
Experience applying Security Technical Implementation Guides (STIG) to peripheral devices to include scanners and printers
Experience managing Active Directory
Security and Microsoft Windows 7 certifications are both required
Tier II support is preferred
Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Please do not use the dedicated email or phone number above to inquire on the status of your job application.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Job: Information Technology
Primary Location: US-OK-Lawton
Shift: Day Job
Req ID: RIV00384