NANA Regional Corporation IT Customer Support Regional Supervisor (Must be able to obtain a Secret clearance) in Miami, Florida
IT Customer Support Regional Supervisor (Must be able to obtain a Secret clearance)
SAVA services and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We’re at the forefront of the communications breakthroughs that bring Federal, state, local and International organizations together for leading edge collaborative solutions in our fight against global crime and terrorism. Careers@savasolutions.com.
Job Responsibilities include:
Interface with Senior Executive Level Management
Manage team of 10 to 12 IT Support Professionals spread across South East Region
Provide desk‐side support
Perform support duties as directed
Perform regularly scheduled backups
Allocate network storage
Perform preventative maintenance
Install approved equipment and software
Install software patches, updates, and upgrades, including remote serving of workstations
Maintain operability of the Uninterruptible Power Supply (UPS)
Troubleshoot and resolve communications equipment
Troubleshoot and facilitate resolution of network hardware and software problems
Monitor network traffic and optimize network performance
Maintain remote user assistance capabilities
Maintain Internet connectivity for stand‐alone workstations
Provide technical assistance for relocations and moves
Create, update, and track service call requests
Resolve of service call requests in a timely manner
Capture and report inventory data equipment in the field
Staging and taking down end user workstations and associated equipment
Preparing equipment for transport and shipping
Ensuring the proper storage and disposal of equipment
Maintaining configuration management data and documentation
Assist and maintain equipment
US Citizenship; ability to obtain and maintain a Security Clearance
5 to 8 years relevant IT experience
4 to 6 years of Management experience
Experience supporting Microsoft Windows environments
Experience repairing/replacing system peripherals.
Experience maintaining configuration management data and documentation
Experience installing software patches, updates, and upgrades, including remote serving of workstations
Experience Troubleshooting and resolving network hardware and software problems
Bachelor’s degree is an asset
DOD Secret Clearance
DEA Suitability Clearance
Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
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Please do not use the dedicated email or phone number above to inquire on the status of your job application.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Job: Information Technology
Primary Location: US-FL-Miami
Shift: Day Job
Req ID: SAV03544