NANA Regional Corporation IT Customer Support Regional Supervisor (Must be able to obtain a Secret clearance) in Miami, Florida

IT Customer Support Regional Supervisor (Must be able to obtain a Secret clearance)


SAVA services and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We’re at the forefront of the communications breakthroughs that bring Federal, state, local and International organizations together for leading edge collaborative solutions in our fight against global crime and terrorism.

Job Responsibilities include:

  • Interface with Senior Executive Level Management

  • Manage team of 10 to 12 IT Support Professionals spread across South East Region

  • Provide desk‐side support

  • Perform support duties as directed

  • Perform regularly scheduled backups

  • Allocate network storage

  • Perform preventative maintenance

  • Install approved equipment and software

  • Install software patches, updates, and upgrades, including remote serving of workstations

  • Maintain operability of the Uninterruptible Power Supply (UPS)

  • Troubleshoot and resolve communications equipment

  • Troubleshoot and facilitate resolution of network hardware and software problems

  • Monitor network traffic and optimize network performance

  • Maintain remote user assistance capabilities

  • Maintain Internet connectivity for stand‐alone workstations

  • Provide technical assistance for relocations and moves

  • Create, update, and track service call requests

  • Resolve of service call requests in a timely manner

  • Capture and report inventory data equipment in the field

  • Staging and taking down end user workstations and associated equipment

  • Preparing equipment for transport and shipping

  • Ensuring the proper storage and disposal of equipment

  • Maintaining configuration management data and documentation

  • Assist and maintain equipment


Basic Qualifications:

  • US Citizenship; ability to obtain and maintain a Security Clearance

  • 5 to 8 years relevant IT experience

  • 4 to 6 years of Management experience

  • Experience supporting Microsoft Windows environments

  • Experience repairing/replacing system peripherals.

  • Experience maintaining configuration management data and documentation

  • Experience installing software patches, updates, and upgrades, including remote serving of workstations

  • Experience Troubleshooting and resolving network hardware and software problems

Desired Skills:

  • Bachelor’s degree is an asset

  • DOD Secret Clearance

  • DEA Suitability Clearance

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-FL-Miami

Shift: Day Job

Req ID: SAV03544