NANA Regional Corporation Systems Administrator in Tampa, Florida

Systems Administrator


Five Rivers Services is an IT service provider supporting federal and Department of Defense customers around the world with full-spectrum communications, IT, multimedia, security, and training capabilities.

Job Description:

Systems Administrator (SA) position available in USCENTCOM Headquarters (HQ) at MacDill AFB, FL. The SA will provide project support for a broad range of initiatives that span across multiple classified networks at USCENTCOM HQ and the USCENTCOM Area of Responsibility (AOR). This will include planning, designing, installing, testing and monitoring various components on the classified networks. In addition, the SA will review existing solutions, and recommend new technologies to enhance current capabilities. Furthermore, the SA will manage daily operations and assist information managers regularly with all matters related to local and wide area networks (LAN & WAN), TACLANEs, Window Servers, Voice over Internet Protocol (VoIP) phones, Video Teleconference (VTC) devices, and other services within the classified networks. Other duties include completing daily reports, tasks within the Task Order (TO), meetings, defining best practices, creating workflow charts, and providing diagnostic support using network analysis tools. The SA is expected to exercise independent judgment within broadly defined practices and policies in selecting methods, techniques and criteria for obtaining results. Ensures project schedules, and performance requirements are met.

Other responsibilities include:

- Provide project management using best industry practices such as those provided in the Project Management Institute’s Project Management Body of Knowledge

- Facilitate the generation of system engineering deliverables, reports, charts, and procedures Ensure all coordination is performed with Change Management, Configuration Management, and Portfolio Management

- Coordinate with Branch Chiefs on specific project requirements for clarity of scope of projects, and Authorized Service Interruptions (ASI)

- Interacts with customers and administrators in the AOR on a daily basis, assisting those customers with submitting new requirements, maintaining system documentation, and provide remote support to customers with network devices and end user hardware/software.

- Assist in the implementation of policies and standards related to the use of computing resources, overall strategy, design, implementation, and operational aspects of multiple systems, operating environments, and related software.

- Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems.

- Identifying issues by simulating or recreating customer problems, troubleshoots network outages or degradations, software and hardware issues, and submitting those findings to the appropriate work center for remediation.

- Responsible for maintaining acceptable levels of customer satisfaction according to defined policies. Works with engineers to resolve Tier 2 and Tier 3 support issues.

- Provides technical support on AOR trips by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.

- Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems. Evaluates and installs developed software during various phases of testing.

- Reviews and prepares documentation for systems, tests and installation of software.

- Investigates and recommends methods and techniques for obtaining solutions.

- Interfaces with vendors for trouble calls.

- Ensures problems are escalated and tracked at the proper priority level

- Troubleshoot COTS and GOTS approved software remotely

- Maintains open communication with both task lead and other technical leads to ensure tasks are completed in a timely manner.


Minimum Qualifications:

- Bachelor’s degree and 2 years of experience; OR, High School equivalent and 6 years of experience.

- Must hold active Top Secret/SCI clearance.

- This position requires 8570 IAT-2 (CompTIA Security CE)

- Experience with local and wide area networks (LAN & WAN), TACLANEs, Window Server 2012, Voice over Internet Protocol (VoIP) phones and Video Teleconference (VTC) devices.

Desired Qualifications:

- Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified IT Professional (MCITP)

- Microsoft Active Directory

- Information Technology Infrastructure Library (ITIL) v.3

- CISSP - Certified Information Systems Security Professional

- (ISC)² CompTIA Network

- CISCO Certified Network Associate

- (CCNA) Knowledge of network analysis tools SolarWinds, CISCO Network Configuration Manager, Net Flow, Simple Network Management Protocol, etc.) LAN / WAN troubleshooting /problem determination skills Knowledge of IP services (IP, Multicast, SNMP, etc.)

- Specific experience with Project management, Cisco networking, SolarWinds, Microsoft Windows 10/7, Active Directory, VMware VSphere, HP/Lexmark Printer-Multifunction devices. comp

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-FL-Tampa

Shift: Day Job

Req ID: FIV01262