NANA Regional Corporation General Manager of Hospital Food Service - Dillingham, AK (relocation assistance offered) in Washington

General Manager of Hospital Food Service - Dillingham, AK (relocation assistance offered)


About NMS

Built on a culture of safety and integrity, NMSdelivers award-winning, integrated support services to a variety of clientsin food service, facilities management, camp services,security and hotel management in Alaska and the continental U.S. We are proudto serve not only our original oilfield clients, but also clients from federal,state and local governments, corporate facilities, healthcare institutions,schools and universities, manufacturing centers, and the transportation andtelecommunications industry.Our clients have peace of mind knowing weare committed to delivering best-in-class service, and we bring creativity,technology and experience to every project. Our mission is to providemanagement and support services at a level of quality, value, safety andexpertise beyond our clients’ expectations. At NMS, we expect our employees tofulfill that mission in every aspect of their work.


The General Manager of Hospital Food Service isan exciting opportunity for an energetic and motivated manager who isconstantly seeking excellence in service standards.This key leadership position is directlyresponsible for the successful operation of Food Services in a Joint CommissionAccredited hospital.The General Managerensures cost effective management with efficiency, meeting and exceedingexpectations.Excellence in patient,client and customer service satisfaction is paramount.Responsible for all foodservice relatedactivities; including patient, retail and catering, quality improvement,sanitation and infection control.TheGeneral Manager provides strong leadership to a team whose focus is exceptionalservice, exceptional quality and driving customer service.

Essential Duties and Responsibilities

  • Direct responsibility for a Joint Commissionaccredited Hospital.

  • Provides team leadership by ensuring cohesivenessat the unit and with the client.

  • Oversees expenditures and controls unitfinancials.

  • Directs daily food service operations in orderto provide quality products operations including menu evaluation, planning,purchasing, inventory, receiving, food preparation and storage.

  • Maintains and implements sanitary and foodsafety conditions and training to adhere to auditing procedures and statutoryregulations.

  • Develops a monthly report for the client thatestablishes a rapport, promotes partnership and fulfills the client needs andexpectations.

  • Accountable for the execution of product andservice quality by maintaining highest level of delivery.

  • Promotes and supports workplace diversityinitiatives.

  • Executes strategic plan by implementing shortand long term goals that align with the scope of services, mission, and values.

  • Manages by providing positive and constructivefeedback to employees in order to reward, coach, and motivate.

  • Prepares and updates statistical reports toensure compliance with federal, state, local regulations and NMS/Clientpolicies and procedures.

  • Supervises day-today work activities, assigningand prioritizing activities, and monitoring operating standards.

  • Establishes a safe work environment foremployees by performing safety audits and inspections, conducting safetyrelated training, and maintaining on-going communications with employees.

  • Reviews financial statements to ensureperformance is in accordance with business strategic initiatives.

  • Maintains kitchen and storage facilities tomeet/exceed sanitary conditions.

  • Provides direction to employees andindependently determines and develops approach to solutions, work is reviewedperiodically and ensure objectives have been met.

  • Develops and administer budgets, schedules andperformance.

  • GM has responsibility for selection,orientation and training and development of employees, including initiatingpersonnel actions, such as the hiring and termination of employees.Monitors internal quality assurance and foodsafety audit process including HACCP record keeping.

  • This position is responsible for thesupervision of staff.

  • Other duties that are pertinent to thedepartment or unit’s success also may be assigned.


Minimum Requirements

  • Must have a High School Diploma or GEDequivalent.

  • Five years (5) experience as a GM of afoodservice unit for a Joint Commission Accredited hospital of 25 beds or moreand have participated in and satisfied the requirements of a Joint Commissionsurvey.

  • Municipality of Anchorage Food Handlers Card orServSafe contingent upon 30 days of hire.

  • Daily client and customer contact is required.

  • Must be able to review and work with generalbusiness reports - sales, budget, labor, cost, etc.

  • Must have intermediate proficiency in MicrosoftOffice Suite applications; Word, Excel, Power Point and Outlook.

  • A valid Driver’s License and an acceptabledriving record for the past three (3) years to be eligible under NMS’ vehicleinsurance policy

  • Contract requires employees to speak,understand, read and write English


  • Bachelor Degree in Food ServicesTechnology/Management or related field; or A.A Degree plus 3 years of directlyrelated experience or Registered Dietitian or Certified Dietary Manager

  • Candidates with extensive food servicemanagement, knowledge and experience are preferred.

  • ServSafe certification preferred.

Working Conditions and Physical Requirements

Weather: Indoors: environmentally controlled; requiresmost or all work to be done inside.

Noise level: Moderate

Description of environment:This is an industrial kitchen located in a health care setting.

Physical requirements: Employee is required to lift and/or move upto 25lbs. Frequently required to sit, stand, walk, use hands/fingers to handleor feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, andcarry weight/lift.

Travel: Employee may travel upto 25% to various locations within the U.S. and/or remote locations and may berequired to use alternative modes of transportation, including but not limitedto snow machines, boats, small airplanes and ATVs. Travel is coordinated by NMS.


NMS Core Values

Safetyguides our behavior.

Honestyand integrity govern our activities.

Commitmentsmade will be fulfilled.

Allindividuals are treated with dignity and respect.

Theenvironment will be protected and sustained.

Exceptional verbaland written communication skills to convey complex and/or detailed informationto multiple individuals/audiences with differing knowledge levels, role mayrequire strong negotiation and influence, communication to large groups or highlevel constituents, representation of the organization, advanced tact anddiplomacy, etc.

Systematically gatherinformation from a variety of sources, analyze information, identify implicationsof data, draw appropriate conclusions, generate viable, alternative solutionsto a question or problem, and evaluate the consequences of choosing eachalternative.

The ability todevelop and maintain professional, trusting, positive working relationshipswith clients, supervisors, staff, managers, customers, and vendors.

The willingness andability to be aware of, understand, respect, and values the diverse cultural,ethnic, gender, age, educational, professional, etc. backgrounds and styles ofother and to adapt one’s own behavior based on that understanding.

Provide excellentservice to external/internal customers and clients. This includes seekingto meet customer needs, expectations, and demands quickly and effectively;remaining calm and professional when dealing with difficult internal orexternal customers; reviewing complaints from internal/external customers andtaking action to remedy the complaint and treating the customer as valuable.

Demonstrateeagerness, enthusiasm, optimism and passion when working.

Work productively andeffectively in a fast paced, stressful, demanding, and/or ambiguous workenvironment.Set priorities, plan, and coordinate work activitiesincluding developing plans with long-range horizons based upon a soundknowledge of corporate expectations (policies, budgets, strategic plans). Delegatethe authority to complete work activities, giving clear direction as to whatneeds to be done, and monitoring performance against a predetermined deadlineand/or measure of quality to ensure quality and timely completion ofassignments.

Motivate and guideothers to work hard by building a sense of teamwork and commitment includingclearly communication and reinforcing aims and goals of team, unity,cooperation and excellence.

The ability to speakclearly and politely to management, associates, and customers when conveyinginformation, using correct grammar and not slang terms, and targeting theamount, style, and content of the information to the needs of the receiver.

Required Language

EqualOpportunity Employer/Shareholder Preference

NMSis an equal employment opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability, veteran protectedstatus or any other characteristic protected by applicable law.NANA grants employment preference to shareholders ofNANA and their spouses and descendants to the extent allowed by law.

Itis NMS policy to conduct background checks, drug testing and a physicalassessment, as applicable, once an offer has been accepted, in accordance withcompany and/or contract requirements.

Accommodation Request

Ifyou are a job seeker with a disability and require accessibility assistance oran accommodation to apply for one of our jobs, please submit a request bytelephone or via email. In order to appropriately assist you with anaccommodation, we ask that you please specify the assistance needed in order toaccess our jobsite and post for a position. The dedicated email and telephonicoptions are listed below and are reserved only for individuals withdisabilities needing accessibility assistance.

Torequest an accommodation by telephone, contact us at: 1-800-478-2000

Torequest an accommodation by email, contact us

Job: Food Preparation & Service

Company: NANA Management Services

Primary Location: US-AK-Dillingham

Other Locations: US-Arizona, US-Washington, US-Oregon

Shift: Variable

Closing Date (Period for Applying) - External: Feb 10, 2019, 11:59:00 PM

Req ID: FOO00721